Return & Refunds Policy

At Brinley Outdoors, we are committed to providing quality outdoor products and exceptional service. If you are not satisfied with your purchase, we are here to help. Please read our return and refund policy carefully to understand your options.

1. Returns

We accept returns under the following conditions:

• Eligibility:

  • Items must be returned within 30 days of the purchase date.
  • Items must be unused, in their original packaging, and in the same condition as when you received them.
  • Proof of purchase or receipt is required for all returns.

2. Return Process

To initiate a return:

1. Contact our customer service.
2. Provide your order details and the reason for the return.
3. We will guide you through the return process and provide a return authorization if applicable.
4. Ship the item back to the address provided, using a trackable shipping method.

Return Shipping Costs:

• Customers are responsible for return shipping costs unless the item was defective or incorrect.

3. Refunds

Refunds are processed after we receive and inspect the returned item.

• If approved, the refund will be applied to your original payment method within 7-10 business days.
• Shipping costs are non-refundable unless the return is due to a mistake on our part.

Partial Refunds:
Certain situations may qualify for partial refunds at our discretion, such as:

• Items not in their original condition or missing parts.
• Returns made after the 30-day window, if accepted.

4. Exchanges

We offer exchanges for defective or damaged items. Contact us to arrange an exchange if the product meets the return criteria.

5. Damaged or Defective Items

If you receive a damaged or defective product, notify us immediately with photos of the issue. We will work to resolve the problem with a replacement, exchange, or refund.

6. Cancellations

Orders can be canceled within 24 hours of placement. If the item has already shipped, it must be returned according to our return process.